Guest Services Representative

2 weeks ago


Cutler Bay, Florida, United States The Graham Companies Full time
Guest Services Representative

Miami Lakes Hotel is a premier destination for business and leisure travelers alike. Our hotel is uniquely positioned as the only full-service hotel resort in the Miami Lakes area, offering a range of upscale amenities and services.

Responsibilities:
  • Provide exceptional guest service in a professional and friendly manner
  • Assist with check-in and check-out processes, billing, and registration card review
  • Handle cash, credit, and house-charge transactions, and answer phones in a helpful and courteous manner
  • Cover for Reservations Agent as needed
Requirements:
  • High School degree required
  • Hospitality Management degree preferred
  • 1 year of experience in Front Office/Reservations role in Hospitality, preferably in a Front Office environment
  • Opera software experience preferred, Bi-lingual (Spanish) a plus
  • Must be computer literate
Benefits:
  • 401(k) with company match
  • Employer Funded Pension Plan
  • Personal Time Off (PTO)
  • Holiday Pay
  • Health Benefits
  • Dental Care Benefits
  • Employer Paid Life Insurance Benefits
  • Employer Paid Short & Long Term Disability
  • Legal Plan
  • Athletic Club Membership Discount
  • Positive work-life balance
  • Conveniently located in the Miami Lakes Town Center


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