Customer Service Specialist

2 weeks ago


Vernon Rockville, United States Suburban Subaru Full time
Position Overview

Suburban Subaru is on the lookout for a proactive individual with exceptional customer service abilities. We are in need of a Customer Service Specialist to join our Express Service Department. This role serves as an excellent entry point into the automotive industry, with significant potential for career progression.

Key Responsibilities
  • Exhibit punctuality, reliability, and a collaborative spirit while following guidance.
  • Advise customers on necessary services based on preventive maintenance and safety considerations.
  • Maintain a positive demeanor towards customers and fellow team members.
  • Suggest additional services to clients based on their vehicle's time, mileage, and usage, ensuring all recommendations are relevant to immediate needs or preventive care.
  • Handle documentation and payment processing efficiently.
  • Foster an inviting environment that encourages customer loyalty and referrals.
Required Qualifications

To excel in this role, candidates must effectively manage all essential duties. The qualifications outlined are indicative of the knowledge, skills, and abilities required. A demonstrated history of delivering outstanding customer service is essential.

Employee Benefits

This is a full-time role offering comprehensive Health, Dental, and Vision Benefits, along with a 401k plan. Employees will receive Subaru Factory Training and hands-on experience. Paid vacation is also included. Join a growing organization with opportunities for advancement.

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