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Veterinary Client Care Specialist

2 months ago

Raleigh, North Carolina, United States Innovetive Petcare Full time

Position Title:
Veterinary Client Care Specialist

Department:
Reception Services

Employment Type:
Full Time

Location:
Not Specified

Overview:
At Innovetive Petcare, we are committed to delivering top-notch care for pets and their owners. Our dedicated and enthusiastic team strives to create a welcoming atmosphere for every client and their beloved animals. If you possess a love for pets and excel in a dynamic setting, this role may be a perfect fit for you.

Role Summary:


Are you passionate about animal welfare and skilled in providing exceptional customer service? We are seeking a friendly and motivated Veterinary Client Care Specialist to serve as the first point of contact for our clients.

In this essential position, you will ensure that both clients and their pets receive outstanding service throughout their visit.

Key Responsibilities:
1. Deliver friendly and professional customer service to clients and their pets.
2. Process payments and manage invoicing.
3. Handle phone inquiries, schedule appointments, and gather necessary medical histories.
4. Verify patient immunization and test statuses.
5. Communicate effectively with veterinary staff regarding patient arrivals and required treatments.
6. Assist in filling prescriptions and managing product requests as directed by veterinary professionals.
7. Accurately enter data into our management software.

This list is not exhaustive; additional duties may be assigned as needed.


Preferred Qualifications:
- A genuine enthusiasm for animal care and welfare.
- Excellent communication and interpersonal abilities.
- Capability to manage multiple tasks in a fast-paced environment.
- Computer proficiency.
- A positive attitude and collaborative spirit.

Benefits:
- Paid time off
- Health insurance
- Dental and vision coverage
- Employee discounts
- Flexible scheduling options
- 401K plan with company contributions
- Opportunities for training and career advancement

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