Front-End Service Coordinator

2 weeks ago


Pembroke, United States Ocean State Job Lot Full time
COMPENSATION:
Compensation for this opportunity is based on candidate experience and position.

JOIN OUR TEAM:
All associates receive a 30% discount. Join a growing organization that values its employees and customers alike.

POSITION SUMMARY:

The Customer Service Lead role is essential in delivering a positive shopping experience for every customer. This position ensures that all team members are trained in and adhere to the company's customer engagement standards.

This role also facilitates fulfillment opportunities related to the company's online ordering program.

The Customer Service Lead is responsible for developing the front-end schedule and may be tasked with opening and/or closing the store.


ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Engage with customers using the company's customer service model to provide an exceptional shopping experience.
  • Oversee front-end operations and manage customer service expectations.
  • Support the execution of cashier schedules and breaks.
  • Maintain a well-stocked and organized front end, including registers and service areas.
  • Promote and implement company-wide customer engagement initiatives.
  • Utilize store-level reporting to track promotional benchmarks.
  • Act as a liaison between customers and the corporate customer service team.
  • Resolve customer service issues in a manner that benefits both the customer and the company.
  • Assist with onboarding and training of new front-end associates.
  • Lead front-end initiatives and ensure compliance with company policies.

EDUCATION AND EXPERIENCE REQUIREMENTS:

1 or more years of experience in a leadership role within a retail or customer service environment is preferred. A minimum of 1-3 years of professional experience in retail is required. Prior experience in customer service, training, and merchandise management is advantageous. Proficiency in computer skills is necessary.


ATTRIBUTES:
  • Effective Communicator: Strong communication skills are essential for building a culture of trust and respect.
  • Team Oriented: Embrace the ideas of others to foster a collaborative environment.
  • Time Management: Ability to manage multiple projects and meet deadlines effectively.
  • Self-Motivated: Capable of working independently while prioritizing tasks strategically.
  • Passionate: A genuine interest in ensuring customer success and collaboration.
  • Organized: Lead by example in serving all stakeholders.
  • Leadership: Demonstrated experience in developing future leaders.

WORK ENVIRONMENT:

This position is primarily in a climate-controlled environment with minimal safety hazards. Responsibilities may include physical activities such as lifting and moving items, and the ability to lift up to 35 lbs regularly is required.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This job description is not exhaustive and may be subject to change at any time.



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