Patient Services Supervisor

1 week ago

Pembroke, United States Ophthalmic Consultants of Boston Full time
Position Overview

Are you passionate about delivering exceptional patient experiences and ensuring seamless operations within a leading healthcare organization? We are seeking a dedicated individual for the role of Front Desk Lead, responsible for overseeing front desk operations and enhancing patient interactions.

About Us:
Ophthalmic Consultants of Boston (OCB) is a premier provider of eye care services, committed to excellence in patient care and professional development. Our team has a history of nurturing talent and fostering career growth within the ophthalmic field.

Key Responsibilities:
The Front Desk Lead will play a crucial role in maintaining OCB's standards of patient care and operational efficiency. Responsibilities include:

  • Supervising front desk personnel and managing daily front desk functions.
  • Collaborating with management and clinical staff to ensure adherence to organizational policies and procedures.
  • Facilitating a smooth patient check-in and check-out process, including registration and appointment scheduling.
  • Training and mentoring front desk staff, acting as a liaison between staff and management.
  • Addressing any operational challenges that arise and ensuring effective communication among team members.
  • Assisting patients with insurance inquiries and ensuring compliance with payer regulations.
  • Providing ongoing training for new hires and current staff to enhance service delivery.
  • Promoting a collaborative and productive team environment through leadership and support.

Qualifications:
To be successful in this role, candidates should possess:

  • A minimum of 2-3 years of experience in a medical front office setting.
  • Supervisory or training experience is preferred.
  • A high school diploma or equivalent; an associate or bachelor's degree is a plus.
  • Familiarity with insurance and billing software, as well as electronic medical records.
  • Strong multitasking abilities and experience in a fast-paced environment.
  • Excellent leadership and customer service skills.

Benefits:
OCB offers a comprehensive benefits package, including:

  • Medical and dental insurance starting on the first day of employment.
  • A 401(k) plan with company matching.
  • Company-paid life insurance and long-term disability coverage.
  • Discounts on eye care services.
  • Generous paid time off and holidays.

To learn more about OCB, please visit our website.

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