Insurance Client Support Specialist
2 weeks ago
Join Our Team as a Customer Care Associate
Position: Insurance Client Support Specialist
Job Overview
At Sitel Group, we prioritize the development of our team members by offering comprehensive training and resources at no cost. This role provides a unique opportunity to be part of a global community of customer service professionals, equipping you with valuable skills for your career journey.
This position includes complimentary multi-state licensing and the potential for full-time employment following the operational engagement period. There is no cold-calling involved.
Key Responsibilities
- Engage with customers, clients, insurance providers, and internal teams to deliver accurate coverage information.
- Process a range of client service transactions, including policy adjustments, certificates, cancellations, and other essential tasks.
- Assess client requirements and conduct research to address inquiries and provide suitable coverage suggestions.
- Complete necessary certifications to achieve 'Ready to Sell' status with various insurance carriers.
- Utilize available tools and applications to perform needs assessments effectively.
- Address customer concerns and propose additional benefits packages that enhance coverage and offer cost savings.
- Conduct weekly evaluations of quality standards and performance metrics.
Qualifications & Experience
- Must complete a pre-licensing course and successfully pass the relevant state examination.
- Ability to pass the background screening as required by state regulations.
- Self-motivated individual who is committed to independent study and thrives in a learning-oriented environment.
- Excellent communication skills, with the ability to navigate multiple screens while assisting clients.
- Outstanding customer service abilities.
- Previous experience in customer service, healthcare, insurance, or a related field is preferred.
- High school diploma is required; higher education is advantageous.
- Must successfully pass a background check and drug screening.
Benefits of Joining Sitel Group
- Flexible hybrid work model, allowing for both on-site and remote work options.
- Availability of full-time and part-time positions.
- Paid training programs.
- Opportunities for career advancement, with over 90% of non-agent roles filled internally.
- Comprehensive medical and dental benefits for full-time employees.
- Employee discounts and additional perks.
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