Insurance Client Support Specialist

2 weeks ago


Spartanburg, South Carolina, United States Sitel Full time

Join Our Team as a Customer Care Associate

Position: Insurance Client Support Specialist

Job Overview

At Sitel Group, we prioritize the development of our team members by offering comprehensive training and resources at no cost. This role provides a unique opportunity to be part of a global community of customer service professionals, equipping you with valuable skills for your career journey.

This position includes complimentary multi-state licensing and the potential for full-time employment following the operational engagement period. There is no cold-calling involved.

Key Responsibilities

- Engage with customers, clients, insurance providers, and internal teams to deliver accurate coverage information.

- Process a range of client service transactions, including policy adjustments, certificates, cancellations, and other essential tasks.

- Assess client requirements and conduct research to address inquiries and provide suitable coverage suggestions.

- Complete necessary certifications to achieve 'Ready to Sell' status with various insurance carriers.

- Utilize available tools and applications to perform needs assessments effectively.

- Address customer concerns and propose additional benefits packages that enhance coverage and offer cost savings.

- Conduct weekly evaluations of quality standards and performance metrics.

Qualifications & Experience

- Must complete a pre-licensing course and successfully pass the relevant state examination.

- Ability to pass the background screening as required by state regulations.

- Self-motivated individual who is committed to independent study and thrives in a learning-oriented environment.

- Excellent communication skills, with the ability to navigate multiple screens while assisting clients.

- Outstanding customer service abilities.

- Previous experience in customer service, healthcare, insurance, or a related field is preferred.

- High school diploma is required; higher education is advantageous.

- Must successfully pass a background check and drug screening.

Benefits of Joining Sitel Group

- Flexible hybrid work model, allowing for both on-site and remote work options.

- Availability of full-time and part-time positions.

- Paid training programs.

- Opportunities for career advancement, with over 90% of non-agent roles filled internally.

- Comprehensive medical and dental benefits for full-time employees.

- Employee discounts and additional perks.



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