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Client Support Specialist

2 months ago

Spartanburg, South Carolina, United States Utrust Insurance Agency LLC Full time
About Us:

U Trust Insurance Agency LLC is a prominent trucking insurance provider catering to clients across multiple states. Our dedication to excellence and customer satisfaction has established us as a trusted name in delivering high-quality insurance solutions and outstanding service. We are currently looking for a committed and enthusiastic Customer Service Representative to enhance our team.

Position Overview:

In the role of Customer Service Representative, you will be essential in providing exceptional service and support to our esteemed clients. Your outstanding communication abilities, meticulous attention to detail, and sincere desire to assist others will be crucial in effectively addressing our clients' needs. This position offers a chance to thrive in a vibrant and welcoming environment, engaging with both clients and colleagues.

Key Responsibilities:
  • Timely response to client inquiries and requests via phone or email.
  • Direct inquiries to the relevant department when necessary, ensuring prompt and accurate resolution.
  • Issue certificates of insurance and confirm coverage as required.
  • Provide precise information regarding insurance products, coverage options, and policy specifics.
  • Assist clients with policy renewals, modifications, and updates.
  • Efficiently process insurance applications, claims, and payments.
  • Investigate and resolve customer complaints and concerns with empathy and professionalism.
  • Manage administrative tasks and documentation related to customer interactions.
Qualifications:
  • High school diploma or equivalent (Bachelor's degree preferred).
  • Demonstrated customer service experience in a comparable role (experience in the insurance sector is advantageous).
  • Exceptional communication skills, both verbal and written.
  • Proficiency in Russian or Ukrainian is required, as this role involves interaction with clients who speak these languages.
  • Strong problem-solving skills and attention to detail.
  • Familiarity with Zendesk, Office 365, and Insurance CRMs is preferred.
  • Ability to multitask and prioritize effectively.
  • Proficient in using computer systems and software for data entry and customer interactions.
  • Exhibit a friendly, positive, and professional demeanor.
Career Development:

At U Trust Insurance Agency LLC, we are committed to fostering the growth of our employees. This position presents opportunities for career advancement, with potential pathways to managerial roles or becoming a licensed insurance agent. We offer support and resources for your professional development, including corporate education programs from various vendors to help you achieve your career aspirations.

Work Schedule:

The work schedule for this position is Monday to Friday, during standard business hours.

Benefits:
  • Competitive salary based on experience.
  • Paid time off and holidays.
  • Continuous training and career development opportunities.
Trial Period:

The selected candidate will undergo a trial period to assess performance and suitability for the role.

Application Process:

If you are a motivated individual with a passion for delivering exceptional customer service, we invite you to apply. While experience with Zendesk, Office 365, and Insurance CRMs is preferred, we welcome applications from all candidates who believe they possess the necessary skills and qualifications for this position.

Please submit your resume and a cover letter outlining your relevant experience for the position.