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Client Support Specialist

2 months ago

Spartanburg, South Carolina, United States ReGenesis Health Care Full time

Healthcare Customer Service Agent

Overview:


Are you ready to embark on a rewarding career path? As a Healthcare Customer Service Agent at ReGenesis Health Care, you will play a vital role in delivering exceptional personalized support to every inbound or outbound customer interaction.


Enjoy competitive compensation of up to $17.00 per hour, along with comprehensive full-time benefits and quarterly incentives.

Key Responsibilities:

  • Professionally greet all clients, clearly stating the name of the healthcare organization in a courteous manner.
  • Exhibit the ability to build and sustain effective, productive relationships with colleagues, supervisors, patients, and the public.
  • Handle incoming calls, schedule both medical and dental appointments in the EHS system, or direct the caller to the appropriate extensions.
  • Register and/or update patient demographic information in the patient records on a daily basis.
  • Consistently uphold patient confidentiality and adhere to call center compliance standards.
  • Proactively retrieve messages from both Central Scheduling voicemail and personal voicemail hourly, ensuring timely return calls to patients.
  • Accurately document messages and ensure that emergency calls are addressed promptly by the appropriate personnel.
  • Inform patients about the sliding fee program and the necessary documentation required during their visit.
  • Operate the phone tree program (appointment reminder system) nightly, two days in advance.
  • Maintain a tidy and well-organized workspace.
  • Possess a working knowledge of personal computers and demonstrate the ability to navigate practice management and electronic health software applications.

Benefits and Perks:

  • Medical, dental, vision, and life insurance (Eligible first of the month following hire date).
  • 18 paid days off.
  • 9 1/2 paid company holidays, including your birthday.
  • 401K with Company Match.
  • Agency-wide "Quarterly Incentive" (Eligible after 90 days).

Qualifications:

  • High school diploma or equivalent.
  • Minimum of 1 year of customer service experience.
  • Strong written and verbal communication skills in English.
  • Experience in a healthcare environment is preferred.
  • Familiarity with telephone communication techniques.
  • Ability to efficiently and accurately utilize a PC keyboard, demonstrating proficient data entry skills.