Customer Service Associate

3 weeks ago


Fort Worth, Texas, United States FOSSIL CREEK HOTEL LP Full time

Fossil Creek Hotel LP is seeking a skilled Customer Service Associate to join our team as a Front Desk Agent.

About the Job

This role involves managing front desk operations, handling guest requests, and maintaining accurate records. If you have excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply.

About You

As a Front Desk Agent, you will be responsible for:

  • Providing top-notch customer service to guests
  • Managing cash drawer contents and transactions
  • Maintaining accurate records, including guest information and property walks
  • Assisting with sales and marketing efforts as directed by the General Manager

Requirements

To succeed in this role, you will need:

  • A minimum of 6 months hotel experience
  • Hilton OnQ knowledge is a plus
  • Flexibility to work weekends and holidays

Benefits

We offer a competitive salary of $28,000 - $38,000 per year, depending on experience, as well as a comprehensive benefits package.



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