Front Desk Representative

3 days ago


Fort Worth, Texas, United States FOSSIL CREEK HOTEL LP Full time

We are seeking a detail-oriented and customer-focused Front Desk Agent to join our team at Fossil Creek Hotel LP in Fort Worth, TX.

Job Overview

This is an exciting opportunity to work in a fast-paced environment where no two days are ever the same. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay with us is memorable.

Responsibilities
  • Guest Services: Greet, register, and assign rooms to guests; handle confidential information with integrity; respond promptly to guest requests and complaints.
  • Cash Handling: Responsible for cash drawer contents and transactions during shift; maintain accurate records including cash flows, registration cards, reservation cards, and property walks.
  • Communication: Answer and route calls as appropriate; take guest messages with accuracy; answer inquiries about hotel services, registration, and travel directions.
Requirements
  • A minimum of 6 months hotel experience; Hilton OnQ a plus; flexible schedule required.
  • Must be available Weekends and Holidays.

Estimated Salary Range: $30,000 - $40,000 per year, depending on experience and qualifications.



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