Customer Support Specialist
4 days ago
About Us: Tel-Tec Security Systems is committed to providing exceptional customer service and support to our valued customers. We are looking for a talented Customer Service Representative to join our team and help us achieve this goal.
Key Responsibilities:
- Monitor project activity and assist customers in achieving their objectives.
- Work with the Accounting department to ensure accurate billing of customer concerns.
- Stay knowledgeable about our product lines to provide expert advice and recommendations.
- Develop and maintain contractual relationships between the company and customers.
- Analyze customer complaints and recommend procedures to improve efficiency and reduce complaints.
- Conduct site visits to offer new or renewed service contracts, collect feedback, and identify second sales opportunities.
- Install yard signs and permit stickers at customer locations as needed.
- Identify opportunities for system upgrades and minor additions to customer equipment.
- Communicate effectively with the Sales department regarding future business opportunities.
- Address outstanding issues within 48 hours to ensure job completion.
- Report on customer complaints, successful outcomes, and potential business opportunities to the Vice President of Administration.
- Protect confidential customer information, including call logs, unit issues, and manufacturing problems.
- Train end-users on our products and maintain training records, updating the syllabus as necessary.
- Maintain a positive work environment that supports teamwork and employee satisfaction.
Requirements: The ideal candidate will possess strong communication skills, a basic understanding of administrative functions, and the ability to apply common sense in problem-solving situations.
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