Customer Support Specialist

4 days ago


Bakersfield, California, United States PAS Associates Full time
Job Overview">

About Us: Tel-Tec Security Systems is committed to providing exceptional customer service and support to our valued customers. We are looking for a talented Customer Service Representative to join our team and help us achieve this goal.

Key Responsibilities:

  • Monitor project activity and assist customers in achieving their objectives.
  • Work with the Accounting department to ensure accurate billing of customer concerns.
  • Stay knowledgeable about our product lines to provide expert advice and recommendations.
  • Develop and maintain contractual relationships between the company and customers.
  • Analyze customer complaints and recommend procedures to improve efficiency and reduce complaints.
  • Conduct site visits to offer new or renewed service contracts, collect feedback, and identify second sales opportunities.
  • Install yard signs and permit stickers at customer locations as needed.
  • Identify opportunities for system upgrades and minor additions to customer equipment.
  • Communicate effectively with the Sales department regarding future business opportunities.
  • Address outstanding issues within 48 hours to ensure job completion.
  • Report on customer complaints, successful outcomes, and potential business opportunities to the Vice President of Administration.
  • Protect confidential customer information, including call logs, unit issues, and manufacturing problems.
  • Train end-users on our products and maintain training records, updating the syllabus as necessary.
  • Maintain a positive work environment that supports teamwork and employee satisfaction.

Requirements: The ideal candidate will possess strong communication skills, a basic understanding of administrative functions, and the ability to apply common sense in problem-solving situations.


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