IT Support Specialist II

3 weeks ago


Bakersfield, California, United States ARRC Technology Full time
Job Summary

We are seeking an experienced IT Support Specialist II to join our team. This role involves handling complex technical issues, providing exceptional customer service, and working effectively in a fast-paced environment.

Responsibilities:
  • Analyze problems, diagnose root causes, and implement solutions for various technical issues related to workstations, servers, networking, cloud services, security threats, and user access.
  • Provide assistance remotely or on-site as needed, escalating issues beyond expertise to Level 3 technicians or specialists.
  • Perform routine checks, automate tasks through scripting, and provide basic IT training to end-users.
  • Install, configure, and maintain network infrastructure, including servers, routers, switches, firewalls, and other hardware.

Salary Range: $60,000 - $80,000 per year, depending on experience.

Qualifications:
  • CompTIA A+ Certification, Project+, and Network+ certifications (active and current)
  • Above basic comprehension of network setups and configurations
  • Experience with specific tools and technologies used by ARRC Technology may be advantageous
  • At least 1-3 years of experience in an IT Service Team/MSP NOC Team environment

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