IT Support Specialist II
3 weeks ago
We are seeking an experienced IT Support Specialist II to join our team. This role involves handling complex technical issues, providing exceptional customer service, and working effectively in a fast-paced environment.
Responsibilities:- Analyze problems, diagnose root causes, and implement solutions for various technical issues related to workstations, servers, networking, cloud services, security threats, and user access.
- Provide assistance remotely or on-site as needed, escalating issues beyond expertise to Level 3 technicians or specialists.
- Perform routine checks, automate tasks through scripting, and provide basic IT training to end-users.
- Install, configure, and maintain network infrastructure, including servers, routers, switches, firewalls, and other hardware.
Salary Range: $60,000 - $80,000 per year, depending on experience.
Qualifications:- CompTIA A+ Certification, Project+, and Network+ certifications (active and current)
- Above basic comprehension of network setups and configurations
- Experience with specific tools and technologies used by ARRC Technology may be advantageous
- At least 1-3 years of experience in an IT Service Team/MSP NOC Team environment
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