Customer Support Liaison

3 weeks ago


Bakersfield, California, United States P•A•S Associates Full time

As a Customer Support Liaison at P.A.S Associates, you will play a crucial role in maintaining exceptional relationships with our valued customers. Your primary responsibility will be to ensure that our customers receive timely and accurate support, training, and service contracts. You will visit out-of-warranty commercial accounts to maintain relationships, update service contracts, and gather feedback to enhance customer satisfaction.

In this position, you will work closely with the Sales Department to monitor project activity and assist customers. You will also collaborate with the Accounting Department to ensure accurate billing of any customer concerns. Additionally, you will continually improve your knowledge of our product lines to better serve our customers. Possible Salary Range: $54,000 - $70,000 per year.

Required Skills and Qualifications:
  • Education: High School Diploma or equivalent with additional training in Customer Service procedures and policies;
    Preferred: Four-year Degree in Business or Public Administration, Business Marketing, Psychology or a related field
  • Experience: At least one to two years' experience in the Customer Service field and/or Customer Support or Relations or any similar combination of education and experience
  • Licensing/Registration/Certification: Valid Driver's License
Benefits:

You will enjoy full-time employment with benefits, including pay starts at $18.00/hour, as well as opportunities for professional growth and development within our company.

Job Type: Full-time
Pay: $18.00/hour
Benefits: Health insurance, retirement plan, paid time off



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