IT Support Specialist
7 days ago
Talent Software Services is seeking a skilled IT Support Specialist to join our team in Bakersfield, CA.
Job Description:The successful candidate will provide top-notch technical support for all PC, network, and Server hardware and software applications. This includes troubleshooting complex issues, evaluating new desktop packages, and implementing prototypes.
In addition to technical expertise, the ideal candidate will possess excellent communication skills and be able to work effectively with colleagues and external vendors.
Key Responsibilities:- Provides comprehensive support for Lotus Notes, MS Outlook, MS Office, Virtual Desktop, Junos Pulse, Active Directory, Landesk Application Deployment, MDT Imaging for PCs, Cisco Network Hardware, Facility Cabling, RF Equipment, and various end-user applications and computing devices.
- Assists with product evaluation, selection, deployment, and use.
- Participates in testing and evaluation of new desktop packages and implements prototypes.
- Supports setup, deployment, and maintenance of mobile devices.
- Monitors on-site IS Systems, including backups, UPS, and server/network equipment.
- Provides remote support for facilities and associates.
- Maintains, supports, and configures warehouse devices (Printers, RF Units, Terminals, etc).
- Engages with external vendors for support and services.
- Conducts end-user training and learning sessions with associates.
- Assists in technology planning and budgeting, maintenance of technical documentation, and identification of process improvement opportunities.
$55,000 - $65,000 per year, depending on experience.
Requirements:- High school diploma required; Associate or Technical school degree preferred
- 1-2 years experience providing IS Support
- Ability to multi-task, troubleshoot, and adapt to changing environment
- Outstanding customer service skills
- Ability to travel up to 15% of time
- Ability to work independently and prioritize multiple work streams.
- Ability to prioritize multiple high-priority support requests
- Working knowledge of Lotus Notes and LanDesk technologies
- Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.
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