Executive Steward

5 days ago


Orlando, Florida, United States LOEWS HOTELS AT UNIVERSAL ORLANDO RESORT Full time
Executive Steward Job Description

At Loews Hotels at Universal Orlando Resort, we are seeking an experienced Executive Steward to join our team. As a key member of our hospitality operations, you will be responsible for maintaining the highest standards of service and quality in our food and beverage areas.

Key Responsibilities:
  • Staffing and Scheduling: Maintain optimal staffing levels to ensure superior service delivery.
  • Sanitation and Quality: Ensure the highest level of sanitation and quality in all food and beverage areas and equipment.
  • Departmental Budgets and Forecasts: Develop and approve departmental budgets, forecasts, and schedules.
  • Steward Operations: Oversee the smooth and efficient operation of stewarding activities, including labor management, supervision, inventory control, and product selection.
  • Communication: Communicate daily with Chef, Area Sous Chef, Banquet Chef, and Outlet and Banquet Managers to share information and coordinate activities.
  • Inventory Control: Establish and maintain control over food and beverage inventories, including china, glass, silver, cookware, and service equipment.
  • Cost Control: Approve departmental storeroom and purchase requisitions, ensuring operational costs are within budgetary guidelines.
  • Labor Management: Review and maintain daily payroll reports, ensuring labor costs are within established limits.
  • Departmental Guidelines and Policies: Establish and ensure adherence to departmental and Loews Hotels guidelines, policies, and procedures.
  • Personnel Management: Interview, select, train, appraise, coach, counsel, and discipline personnel according to Loews Hotels standards.
  • Training and Development: Follow New Hire Training and ongoing Star Service Competency program in accordance with hotel policy.
  • Performance Evaluation: Evaluate individual employee performance, identify areas for improvement, and establish goals and objectives.
  • Hotel Meetings and Communication: Attend required hotel meetings to stay informed about in-house activities, promotions, and events, and maintain communication with other departments.
Requirements:
  • Education: Associate's or higher degree in Food Service Management, Hospitality, or equivalent.
  • Experience: Five to seven years of Steward/Kitchen Management experience in a large, multi-outlet, convention hotel.
  • Skills: Thorough knowledge of food and beverage planning and production procedures, effective management, leadership, organizational, and communication skills.
  • Availability: Ability to work flexible schedules, including weekends and holidays.

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