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Network Operations Specialist

2 months ago

Reston, Virginia, United States PRI Global Full time

About the Role:

As a Network Operations Analyst at PRI Global, you will play a critical role in ensuring the smooth operation of our infrastructure. Your primary responsibility will be to monitor and manage our network systems, identifying and resolving any issues that may arise.

Key Responsibilities:

  • Monitor the performance of our network systems, identifying and resolving any issues that may impact business operations.
  • Develop and implement effective incident management processes to minimize downtime and ensure business continuity.
  • Collaborate with cross-functional teams to identify and prioritize areas for improvement, driving process enhancements and efficiency gains.
  • Provide expert-level support for vendor management, ensuring that all vendors meet our service level agreements and are aligned with our business objectives.
  • Conduct regular data analysis to identify trends and areas for improvement, providing actionable insights to inform business decisions.
  • Develop and maintain relationships with key stakeholders, including business leaders and technical teams, to ensure that our network operations are aligned with business objectives.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Advanced knowledge of network systems, including routing, switching, and security.
  • Experience with IT service management frameworks, such as ITIL.
  • Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
  • Excellent communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders.
  • Ability to work in a fast-paced environment, with a strong focus on delivering high-quality results under tight deadlines.