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Fleet Operations Coordinator
2 months ago
Overview: Our organization is experiencing significant growth and is seeking to fill the position of Dispatcher. This role is essential for maintaining efficient operations within our fleet management team.
Key Responsibilities:
- Maintain a safe and secure environment in all operational areas for both employees and clients.
- The Dispatcher plays a crucial role in overseeing our fleet resources to ensure customer satisfaction and enhance productivity. Responsibilities include monitoring current and upcoming service requests, providing accurate estimated times of arrival (ETAs) to call handlers, tracking the locations of drivers, selecting the most suitable operator for each service request, and efficiently assigning calls.
- Utilize various tools such as desktop computers, CAD dispatch software, GPS navigation, and multi-line telephony systems to facilitate operations.
- Regularly check communications, review training materials, and remain accessible for incoming calls throughout the shift.