Veterinary Care Coordinator

4 weeks ago


Florissant, Missouri, United States The Animal Hospital Full time
Job Title: Veterinary Care Coordinator

At The Animal Hospital, we're dedicated to providing compassionate care to our clients and their pets. As a Veterinary Care Coordinator, you'll play a crucial role in supporting our team of veterinarians in delivering exceptional in-home euthanasia services. Your primary responsibility will be to guide pet families through the in-home euthanasia process, offering support and understanding during a difficult time. You'll facilitate the scheduling of in-home appointments, communicate with clients and veterinarians, and provide exceptional customer service. This is a remote position, allowing you to work from the comfort of your own home. If you're a compassionate and empathetic individual with excellent communication skills, we encourage you to apply for this rewarding opportunity.

Key Responsibilities:
  • Answer client calls in a timely and supportive manner
  • Address concerns and coordinate care compassionately
  • Gather and document the pet's medical information
  • Schedule appointments in a logical and effective manner
  • Support client relations with multiple veterinarians
  • Go above and beyond to be compassionate when assisting clients, their pets, and doctors
  • Communicate routinely with Operations Manager, veterinarians, and staff by keeping them informed of client issues, requests, appointment information, and any pertinent information
Requirements:
  • Must reside in the Great St. Louis Metropolitan area
  • At least 2 years of customer service experience
  • At least 5 years of experience practicing front-line animal care specifically in a veterinary office
  • Communication skills, strong and professional interpersonal skills, and displays compassion
  • Organizational skills
  • Tech savvy
  • Ability to multi-task
Benefits:
  • Part-time and full-time opportunities
  • $16 - $19 per hour
  • Bonus Opportunities
  • Health, vision, and dental insurance
  • Short-term and long-term disability
  • Life insurance
  • 401k with match
  • Employee assistance program with licensed social worker on staff
  • Paid time off
  • And more


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