Field Service Specialist

1 month ago


New Bern, North Carolina, United States Peak Technologies Full time
Job Overview

Peak Technologies is a leading provider of end-to-end enterprise mobility, managed services, printing, and mobile data capture solutions. We are seeking a skilled Field Service Technician to join our team.

Main Responsibilities
  1. Provide timely and effective service and support for Peak Technologies supported equipment, including installations, repair, preventative maintenance, calibration, and sales support.
  2. Maintain an organized and proactive system of territory management, utilizing current management reports and data provided.
  3. Develop contingency and effective support plans for necessary guidance from senior peers.
  4. Continually evaluate and implement efficiency improvements in territory operation.
  5. Promote and maintain high customer satisfaction levels and consistently achieve results across all key areas of the business with little supervision or direction.
  6. Treat every service event as a growth or lead generation opportunity and maintain a positive attitude and demeanor.
Requirements
  1. Near expert level technical background in electro-mechanical devices such as printers, kiosk/ATM devices, or equivalent experience.
  2. Associate degree required and/or 5-plus years of equivalent work experience in field service, IT, or a similar industry.
  3. Certification in information technology, process improvement, or similar disciplines is desired.
  4. Strong computer skills and phone application skills using Microsoft Windows-based programs are required.
  5. Self-starter and motivated to perform effectively during times of high demand.
  6. Ability to work from home with minimal supervision or guidance.
  7. Must have a valid driver's license and maintain a safe driving record.
  8. Must be able to lift 50 lbs without limitations or constraints.
  9. Be able to travel throughout the country and perform in high-pressure environments.
About Peak Technologies

We are an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of race, color, religion, gender, age, national origin, veteran status, disability, genetic information or testing, family and medical leave, sexual orientation and gender identity or expression.



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