Assistant General Manager
4 days ago
We are seeking a highly skilled and experienced Assistant General Manager to join our team at Tatte Bakery & Café. As a key member of our management team, you will be responsible for ensuring the smooth operation of our café, providing exceptional customer service, and leading a team of front-of-the-house staff.
Key Responsibilities- Support the General Manager in the ownership of the business and ensuring that day-to-day operations run smoothly.
- Model exceptional customer service and instill great service in the team.
- Identify and recruit talented individuals who embody Tatte's cultural values and support the hiring and training of new team members.
- Develop and manage team members to ensure outstanding customer service.
- Lead and navigate hard conversations with team members.
- Uphold Tatte brand and visual standards at all times.
- Lead team members through effective operational execution and ensure Food Safety in the café.
- Support the General Manager in café-level change management activities to ensure effective and accurate communication of new product, service, and operational information.
- Contribute to food, labor, and controllable costs that are consistently within company guardrails.
- Assist with café administrative requirements as needed.
- Minimum 1 year of experience working as a manager, preferably in a high-volume, full-service, and/or polished fast-casual restaurant.
- Ability to work well under pressure in a fast-paced, ever-changing work environment.
- Excellent verbal and written communication skills.
- Highly organized with strong attention to detail.
- High integrity and professionalism.
- High School education or equivalent.
- Hospitality education: B.S. in Hospitality Management and/or A.S. Hotel and Restaurant Management.
- Proficient in Microsoft Office, including Word, Excel, and Outlook.
- Previous experience working with UltiPro, Toast - POS System, and CrunchTime/TeamworX.
- ServSafe, Allergen, and ChokeSaver Certifications.
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