Assistant General Manager

4 weeks ago

Washington, United States Officina - Wharf DC Full time

Creative Food Group is the leading hospitality team behind the award-winning restaurants by Nicholas Stefanelli. Established in 2014 by Chef Nicholas Stefanelli & Paul Jeon, Creative Food Group takes our guests through culinary experiences from the fine dining critically acclaimed Masseria to culinary collective Officina, and now to the new luxury hotel The Morrow in Washington's vibrant Union Market neighborhood, a part of the DC Curio Collection by Hilton.

Officina [oh · fee · she · nah], or “workshop,” is an Italian-inspired culinary collective from Chef Nicholas Stefanelli of Michelin-star Masseria. Officina is the realization of Chef Stefanelli's career-long dream to bring the very best of Italian gastronomy together under one roof.

In terms of both cuisine and service, our standards are high – and so are those of our guests.

Officina is seeking an Assistant General Manager to support and maintain the service and standards of the day-to-day operations of the restaurant. Candidates must possess a strong work ethic, professionalism, and a passion for food and service with an emphasis on guest satisfaction and relations. You will be working closely with the GM in order to organize, support, and ensure that all operations are in order and compliance.

We offer our family a healthy work-life balance, benefits, and an enriching work environment. We invite you to join our growing creative and passionate team of hospitality professionals at Creative Food Group.

Requirements:

  • Fluent in speaking, writing and reading English 
  • At least 5 years of experience in a similar role or a management position
  • Interpersonal skills with both guests and personnel team members
  • Experience with more than 50 employees 
  • Comfortable and experienced with private events 

    Preferred Qualifications:

    • Demonstrates the ability of being organized and willingness to learn 
    • Experience with utilizing different necessary softwares like Google Suites, POS systems, reservations, scheduling, payroll, etc.
    • Extensive knowledge in Italian culture, cuisines, and alcoholic beverages

      What we expect from you: 

      • Ability to act with integrity, honesty, and knowledge that promote the culture, values, and mission of Officina
        • Extensive knowledge and experience in the restaurant industry 
        • Passion to provide top-level hospitality to guests
        • Ability to work under pressure 
        • Ability to lead a team of people and manage 
        • Genuine desire to work in a team environment
        • Superior communication skills
        • Excellent problem-solving skills
        • Excellent problem solving skills
        • Excellent communication and organizational skills
        • Willingness to work in a team environment 
        • Ability to work in a fast-paced environment
        • Attention to detail

          Key Responsibilities: 

          • Complete basic HR functions (hiring, training new employees, check references)
          • Make weekly schedules for employees and communicate that with all employees
          • Facilitate team-building activities
          • Delegate to staff but facilitate and cultivate an inclusive and respectful work environment for staff and guests 
          • Communicate with culinary team and other heads of departments when necessary
          • Ensure the productivity of team members in both back and front of house 
          • Greet and accommodate guests requests 
          • Ensure service standards are top-notch 
          • Find room for improvement in all aspects, especially service and customer satisfaction
          • Monitor and adhere to safety and hygiene standards and procedures 
          • Investigate and resolve customer complaints 

            Physical Requirements:

            • Ability to stand and walk for extended periods of time
            • Ability to squat, crouch, bend over
            • Ability to lift up to 25 pounds
            • All employees are to maintain a neat and well-groomed appearance (specifics will be provided)

              Creative Food Group strives to cultivate an inclusive work environment and is proud to celebrate diversity within our ranks. We are Equal Opportunity Employers and provide equal employment opportunities to all applicants for employment without regard to color, race, gender identity, age, disability, religion, sexual orientation, national origin, genetic information, marital status, or status as a covered veteran in accordance with applicable law.

              All interested energetic team-players looking to continue their personal and professional growth in a young, hungry, and growing hospitality company that feel they meet the qualifications above, are encouraged to apply. 

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