Dental Office Coordinator

2 weeks ago


Columbus, Ohio, United States Forward Dental Full time
About the Role

We are seeking a highly organized and detail-oriented Business Assistant to join our team at ForwardDental - Franklin. As a Business Assistant, you will play a vital role in supporting our front office operations, ensuring seamless patient experiences, and contributing to the overall success of our dental practice.

Key Responsibilities
  • Greet and welcome patients, creating a positive first impression of our team
  • Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies
  • Utilize Dentrix for patient scheduling and records, ensuring accurate and up-to-date information
  • Schedule and confirm appointments for multiple providers, streamlining our office operations
  • File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
  • Post insurance and patient payments, processing accounts receivables in a timely manner
  • Review treatment plan fees and payment options with patients, providing excellent customer service
  • Partner with providers and team members to implement Heartland Dental systems, optimizing office potential
What You'll Gain
  • Competitive benefits, including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
  • Front-loaded education and training, providing opportunities for growth and development
  • Access to on-demand Daily Pay, ensuring financial stability
About ForwardDental - Franklin

ForwardDental - Franklin is a unique and dynamic dental practice, serving the community with compassion and expertise. As a member of our team, you will be part of a collaborative and supportive environment, working together to deliver exceptional patient care.

Qualifications
  • Minimum 1+ years of experience in a fast-paced, customer-centric environment
  • Excellent communication and organizational skills, with attention to detail
  • Ability to maintain confidentiality and handle sensitive information
Physical Requirements
  • Ability to perform essential duties with or without reasonable accommodation
  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times


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