Commercial Lines Customer Service Specialist

2 weeks ago


Pulaski, New York, United States Eastern Shore Associates Full time
{"**Job Title:** Commercial Lines Customer Service Representative

**Job Summary:**

We are seeking a highly skilled Commercial Lines Customer Service Representative to join our team at Eastern Shore Associates. As a key member of our customer service team, you will be responsible for providing exceptional service to our commercial clients, ensuring their needs are met and exceeded.

**Key Responsibilities:**

* Provide timely and accurate processing of new and renewal policies, endorsements, audits, and cancellations
* Maintain a thorough understanding of customer programs and processes to effectively resolve issues and provide solutions
* Develop and maintain strong relationships with customers to drive business growth and retention
* Collaborate with internal teams to ensure seamless service delivery
* Stay up-to-date on industry developments and regulatory changes to provide expert guidance to customers

**Requirements:**

* New York Property & Casualty license
* Prior Commercial Lines CSR or Account Manager experience of at least one (1) year
* High School Diploma
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize multiple tasks
* Proficiency in Microsoft Office systems and customer relationship management software

**About Us:**

Eastern Shore Associates is a Trusted Choice agency and a 100% employee-owned ESOP company. We work with over 30 insurance companies to provide a full range of business and personal insurance solutions. Our team is dedicated to delivering exceptional service and building long-term relationships with our customers.

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply.

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