Field Property Claim Representative

2 days ago

Fort Wayne, Indiana, United States Hastings Mutual Full time
Job Title: Field Property Claim Representative

Hastings Insurance is seeking a skilled Field Property Claim Representative to join our team in the Northeast Indiana region. As a key member of our Field Property Claim Team, you will play a crucial role in providing exceptional service to our policyholders across the region.

Job Summary:

The Field Property Claim Representative will investigate, evaluate, and resolve routine to moderate-level property claims within the company's contractual and legal obligations. This role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.

Key Responsibilities:
  • Manage a personal caseload of claims, ensuring proper adjudication or settlement within company policies and procedures.
  • Utilize Guidewire ClaimCenter, Xactimate, and other approved applications to perform job duties.
  • Facilitate the claim process, resolving claims in a timely manner through positive and productive communications with customers.
  • Appropriately review and apply coverage/compensability for all claims.
  • Investigate, evaluate, and settle claims within the scope of the company's contractual and legal obligations.
  • Identify and pursue salvage and subrogation opportunities to minimize claim losses and improve company results.
  • Document all claim files accurately and thoroughly to substantiate the disposition of the claim and minimize erroneous payments.
  • Establish and maintain appropriate case reserves to fund the payment of the claim once it is resolved.
  • Identify potential fraud and refer to the appropriate authority.
  • Coordinate relevant claim information with Loss Control, Underwriting, Marketing, and other departments to maximize the company's effectiveness in avoiding future losses.
Requirements:
  • Bachelor's degree preferred, with formal insurance education and equivalent work experience considered.
  • Insurance industry experience highly preferred, with construction, building trades, or related background considered.
  • Experience with Xactimate Estimating software preferred.
  • Proficiency in multiple areas such as general liability, premises liability, construction negligence, construction defect, writing scopes and estimates, cause and origin, and water mitigation desired.
  • Preferred industry designations include Associate in Claims (AIC), Senior Claim Law Associate (SCLA), or Chartered Property Casualty Underwriter (CPCU).
  • Excellent demonstrated oral and written communication skills.
  • Demonstrated critical thinking behavior and application.
  • Ability to prioritize claims in a high-volume, fast-paced environment while embodying results orientation, teamwork, and decisiveness.
  • Demonstrated proficiency in conflict management and resolution.
About Hastings Insurance:

Hastings Insurance is a leading insurance carrier with a commitment to providing exceptional customer service and innovative solutions. We value the strength of a diverse and inclusive workforce and are committed to providing equal opportunity for all employees and candidates in a work environment that does not tolerate any form of discrimination or harassment.

We seek to strategically grow our product lines and continue to expand geographically while maintaining our financial stability and innovative nature. Our talented employees are dedicated to providing excellent customer service to our agent partners and policyholders, and we value the knowledge and skills that they contribute to our success.

For more than 135 years, Hastings has helped our customers protect their valued assets and rebuild after devastating losses. We are proud to be rated an A (Excellent) insurance carrier by A.M. Best Company.

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