Senior Technical Lead

6 days ago


Kansas City, Missouri, United States Genesys Cloud Services, Inc. Full time
Transform Customer Experience with Genesys Cloud

At Genesys Cloud Services, Inc., we empower organizations to deliver exceptional customer experiences. As a Senior Technical Lead, you will play a crucial role in designing, building, and deploying cutting-edge applications leveraging AI and advanced analytics. Our team is dedicated to helping customers maximize their Genesys platform value, and we're looking for talented professionals to join our Innovations team.

About the Role
As a Senior Technical Lead on our Innovations team, you will lead the end-to-end process of delivering Genesys App Foundry applications and solutions. This role requires a blend of product development and consulting expertise, with responsibilities spanning ideation, architecture, development, testing, implementation, and ongoing management. Your goal will be to help customers unlock new capabilities and efficiency from their Genesys platforms.

Key Responsibilities
• Lead the design and implementation of best practices for data visualization and content development using Elastic Stack, particularly Elasticsearch and Kibana.
• Architect, implement, and configure Kibana visualizations, focusing on user requirements and product specifications.
• Drive the full lifecycle of Elasticsearch and Kibana implementations to ensure robust data accessibility, usability, and integration.
• Apply expertise in Elastic Stack best practices to create advanced searches, visualizations, and dashboards within Kibana.
• Oversee the development process, ensuring deliverables align with technical requirements, and provide seamless integration with Genesys platforms.
• Communicate effectively with a diverse range of audiences, from developers and technical leads to senior leaders and business owners.

Requirements
• 5+ years of experience in product development, product management, or consulting within the contact center industry.
• Demonstrated expertise with AWS, Azure, or GCP cloud platforms.
• Advanced experience working with Genesys platforms, including Genesys Cloud or Engage.
• Hands-on proficiency in Elasticsearch and Kibana, with a track record of successful implementations.
• Proficiency in transforming, improving, and integrating large datasets for accessibility and utility.
• Strong multitasking abilities and capacity to prioritize tasks in a fast-paced, team-centric environment.
• Excellent verbal and written communication skills for both technical and non-technical audiences.

What We Offer
• Market-competitive salary with a compensation range of $99,000.00 - $194,300.00.
• Medical, Dental, and Vision Insurance.
• Telehealth coverage.
• Flexible work schedules and work from home opportunities.
• Development and career growth opportunities.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.
• Adoption Assistance.
• Fertility treatments.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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