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Customer Service Representative

2 months ago

Kahului, Hawaii, United States Central Pacific Bank Full time
Position Overview

Dynamic. Friendly. Committed. These are just a few attributes that define the Tellers at Central Pacific Bank.

Tellers play a crucial role in delivering exceptional customer service, aiming to surpass customer expectations. As the primary point of contact for many clients, you will handle various financial transactions, including deposits, withdrawals, and loan payments, while ensuring a welcoming atmosphere for all visitors.

Your passion lies in assisting customers in achieving their financial objectives by providing insights into our diverse range of products and services tailored to their needs.

In this role, you will engage with both internal and external customers, embodying the company's core values of a "Voyaging Spirit" and being "Positively Ohana." You will demonstrate essential skills that lead to positive customer interactions, empowerment, and ownership, showcasing competencies such as active listening, effective communication, and thoroughness.

Key Responsibilities

Cash Handling & Customer Service

  • Deliver an outstanding customer experience.
  • Provide personalized service and consistently seek opportunities to impress customers.
  • Handle a variety of financial transactions accurately, including check cashing and cash deposits.
  • Maintain precise records in accordance with bank policies.
  • Address customer inquiries with a positive attitude, regardless of complexity.
  • Adhere to all security protocols and banking regulations relevant to your role.
  • Safeguard branch and customer cash in line with security procedures.

Product Referrals

  • Engage in financial discussions to identify customer needs and suggest suitable solutions.
  • Recognize opportunities for referrals to enhance customer relationships.
  • Actively promote bank products and services.
  • Participate in branch or bank-wide initiatives.
  • Document and submit customer referrals and reports as necessary.
  • Collaborate with team members to achieve both individual and collective goals.
Minimum Qualifications

Education:

  • High School Diploma or equivalent is required.

Teller I Requirements:

  • At least 6 months of experience in cash handling and customer service.

Teller II Requirements:

  • 1+ years of experience in cash handling and customer service.
  • 1+ years of experience in a financial institution or as a Teller.
Physical Requirements & Working Conditions
  • Ability to perform light physical tasks and lift items up to 20 pounds.
  • Proficient in using standard office equipment, including phones and computers.
  • Effective verbal and written communication skills with all customers.
  • Ability to read and comprehend bank-related documents.
  • Capability to work in a typical office environment, sitting for extended periods as needed.

Central Pacific Bank is an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and conduct pre-employment substance abuse testing.