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Customer Service Team Lead
2 months ago
About the Role:
Piedmont Airlines is seeking a highly motivated and experienced professional to fill the position of Customer Service Supervisor. As a key member of our team, you will be responsible for managing the operational activities of the department, ensuring that our customers receive exceptional service and that our team members are equipped to deliver it.
Key Responsibilities:
- Coach and develop the skills of team members to ensure they are equipped to provide excellent customer service.
- Monitor and address non-compliant behavior, taking disciplinary action as necessary.
- Implement corporate culture, policies, and goals into daily work routines.
- Manage the operational activities of the department, ensuring compliance with established policies and procedures.
- Supervise and direct personnel, adjusting as necessary to ensure on-time performance and quality customer service.
- Provide administrative support, including daily, weekly, and monthly reports.
- Maximize operational performance by adjusting to changes in operational conditions and proactively solving problems.
- Drive motorized equipment and provide support during employee absences.
Requirements:
- Excellent organizational skills and ability to multitask.
- Ability to work independently, set, and meet deadlines.
- Ability to work well with all levels of management and support staff.
- Able to defuse conflicts among team members.
- Familiarity with Microsoft Office Suite.
- Prior experience with internal controls processes for accountable items.
- Ability to work a flexible schedule.
Preferred Qualifications:
- Previous airline management experience.
- Current Piedmont employee with a minimum six months of service.
- Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents.
- Extensive knowledge of QIK.
- Bachelor's Degree in Aviation, Business, or related field.
Work Environment:
- Use of computers and other office equipment.
- Airport ramp environment, subject to varied weather conditions and elevated noise levels.
- All shifts, including weekends, nights, holidays, and/or irregular shifts.
Physical Requirements:
- Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs.
- Handle objects up to 70 pounds regularly, up to 100+ pounds occasionally, with assistance from co-workers or tools.
- Assist passengers with disabilities, including, but not limited to, pushing wheelchairs.
Benefits:
- Paid training.
- Holiday pay.
- 401(k) plan.
- Vacation time.
- Family travel on the American Airlines network.
- Medical and dental benefits.
Starting Rate:
$17.75/Hourly