Lead Retail Specialist

2 weeks ago

Logan, Ohio, United States The Cannabist Full time
Position Overview:

Under general supervision, the Senior Retail Associate offers support and education to patients with medical cannabis requirements. Associates assist each patient to ensure they receive the appropriate medication tailored to their specific health conditions. The Senior Retail Associate may also serve as the manager on duty, key holder, or agent in charge.

Key Responsibilities include:
  • Ensuring all intake forms and documentation are accurately completed and properly filed, subsequently entering all relevant information into the system for future reference.
  • Verifying patient purchase limits before allowing entry into the consultation area and notifying the relevant pharmacist of these limits.
  • Delivering outstanding customer service by fostering and maintaining positive relationships with customers.
  • Responding to inquiries from customers regarding products, training, and general information via calls or emails.
  • Managing patient records utilizing Biotrack.
  • Updating and maintaining databases as necessary.
  • Processing customer orders efficiently.
  • Responsible for the promotion and sale of all products offered by The Cannabist.
  • Building and sustaining a high level of trust and integrity for specific products.
Minimum Qualifications (Skills, Knowledge & Abilities):
  • Must be at least 21 years of age.
  • Associate's or bachelor's degree preferred.
  • A minimum of 4 years of direct customer service experience is required.
  • Retail experience is preferred.
  • Experience as a key holder or lead is preferred.
  • Familiarity with Point-of-Sales systems.
  • Proficient in Windows Operating System and Microsoft Outlook.
Travel %: 0

FLSA status: Non-exempt

Additional Abilities Required:
  • While performing the duties of this role, the employee is required to stand, walk, or sit for extended periods, use hands for manual tasks, and lift or move up to 10 pounds (or more with assistance). Must be able to communicate verbally with co-workers, customers, vendors, etc. The noise level in the work environment is typically moderate.
  • Note: Nothing in this job description restricts the company's right to assign or reassign duties and responsibilities to this position at any time. Reasonable accommodations may be made in appropriate circumstances to enable individuals to perform the essential functions of the position.
About The Cannabist Company:

The Cannabist Company, formerly known as Columbia Care, is a leading cultivator, manufacturer, and provider of cannabis products and related services, with licenses across 16 U.S. jurisdictions. The Company operates 125 facilities, including 94 dispensaries and 31 cultivation and manufacturing sites, some of which are under development. As one of the original multi-state providers of cannabis in the U.S., The Cannabist Company delivers industry-leading products and services to both medical and adult-use markets. The company offers a diverse range of products, including flower, edibles, oils, and tablets, and manufactures well-known brands such as Seed & Strain, Triple Seven, Hedy, gLeaf, Classix, Press, and Amber.

Recognized for its comprehensive benefits, ongoing training opportunities, and commitment to diversity and equity inclusion, The Cannabist Company has earned a place on mg Magazine's America's Top Cannabis Industry Employers list.

The Cannabist Company provides full-time employees with an excellent benefits and compensation package, including competitive wages, paid holidays, vacation and sick time, a 401K with company match, multiple health plan options, dental, vision, pet and life insurance, 100% paid short-term disability, optional long-term disability insurance, and more.

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