Order Processing Coordinator

2 weeks ago


Westlake, Ohio, United States Concept Machine Full time
About the Opportunity

We are seeking a talented Support Team Specialist to join our team at Concept Machine. This is a full-time position located in our Westlake, OH office.

As a Support Team Specialist, you will be responsible for providing exceptional customer service, processing orders, and communicating with customers and vendors.

Main Responsibilities
  • Provide exceptional customer service by answering questions, resolving issues, and maintaining professional communication
  • Process orders accurately and efficiently, including receiving purchase orders and sending invoices
  • Communicate with customers and vendors via phone, email, and in-person to resolve issues and answer questions
  • Maintain accurate records, including shipping and receiving logs and vendor invoices
Requirements
  • Associate's degree or higher required; 3-5+ years' experience in customer service and/or inside sales preferred
  • Exceptional leadership, interpersonal communication, and relationship-building skills
  • Ability to handle and prioritize multiple tasks, work under pressure, and meet deadlines
Salary

The estimated salary for this position is $52,000-$62,000 per year, based on experience and qualifications.



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