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Retail Customer Support Specialist

2 months ago

Fayetteville, Georgia, United States Conn's Full time

Overview: The primary function of a Customer Service Representative is to deliver outstanding customer support and facilitate transactions for clients purchasing home furnishings and appliances. Key responsibilities include accurately processing payments, elucidating financing alternatives, and ensuring a smooth checkout process for all patrons. Customer Service Representatives play a vital role in helping the store achieve sales and service objectives by ensuring efficient payment handling. This position requires comfort in engaging with customers, vendors, and other stakeholders, often necessitating extended periods of standing.

Key Duties & Responsibilities: The responsibilities of the Customer Service Representative encompass, but are not limited to:

  • Providing exceptional customer service in alignment with company standards.
  • Offering in-person assistance to customers throughout the purchasing journey, including payment processing, financing options, and coordinating pickups and deliveries.
  • Supporting team members and fostering a collaborative work environment.
  • Accurately and efficiently processing cash, credit card, and check transactions.
  • Verifying and reconciling daily cash registers while ensuring proper fund management and security protocols.
  • Managing returns, refunds, and exchanges in accordance with store policies.
  • Adhering to security measures to deter theft and maintain a safe workplace.
  • Staying informed about current merchandise and promotional offers.
  • Routing calls to the appropriate personnel and delivering messages to sales staff promptly.
  • Building and maintaining relationships with existing and potential customers.
  • Completing and submitting required store reports daily to the corporate office by designated deadlines.
  • Upholding confidentiality and adhering to all credit policies, procedures, and regulations.
  • Ensuring all funds are balanced at the start and end of shifts, as well as during breaks.
  • Executing daily cash drops securely and in accordance with company expectations.
  • Maintaining a tidy and organized cashier area, ensuring it is stocked with necessary supplies.
  • Conducting all job functions with integrity and honesty.
  • Performing additional tasks as assigned by store management.

Required Experience:

  • Proficient reading, writing, and arithmetic skills.
  • High School Diploma, GED, or equivalent.
  • Outgoing and engaging personality, eager to interact with customers both in person and via phone.
  • Welcoming and supportive attitude towards customers and colleagues.
  • Aptitude for learning and adapting to current technology systems.
  • Receptive to coaching and feedback.

Preferred Experience:

  • Prior experience in cashiering or retail is preferred.
  • Strong mathematical skills and attention to detail.

Skills & Abilities:

  • Excellent interpersonal and communication skills.
  • Ability to work a flexible schedule, including nights, weekends, and holidays; regular attendance is essential.
  • Organized and detail-oriented.
  • Able to manage multiple tasks and adjust priorities as needed.
  • Maintaining a professional appearance and projecting a positive company image to the public.

Working Conditions:

  • Work is conducted in a retail store environment.
  • Physical demands include standing for extended periods, packing and lifting boxes for shipment, managing inventory, and utilizing technology and computers.

Conn's is PROUD to be an equal opportunity employer. #LI-SG1