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Account Manager
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We are seeking a highly skilled and experienced General Line Account Manager to join our team at Ingersoll Rand. As a key member of our Compression Systems and Services Customer Center, you will be responsible for driving sales and service activity for a specific territory in San Bernardino and Riverside Counties.
Key Responsibilities- Generate Revenue: Responsible for generating sales of equipment, service contracts, and service offerings with our direct end users and partners selling to a defined customer base within a geographic area.
- Develop People Capabilities: Provide selling skills and product/services training for dealer sales personnel (as required) as well as personnel within customer center.
- Manage Cash: Ensure that all orders obtained are error-free with correct customer documentation. Ensure resolution of all customer disputes. Manage all costs associated with selling efforts, including travel and entertainment expenditures.
- Ensure Adherence to Safety Rules: Ensure adherence to safety rules (vehicle safety, customer site safety) in the field, as well as in the customer center.
- Earn Customer Loyalty: Collaborate cross-functionally to earn customer loyalty. Leverage best support for customers by partnering with service team to help troubleshoot customer issues or offer unique solutions.
- Maintain Customer Relationship Management Database: Maintain Customer Relationship Management database including face-to-face customer interactions, assets, agreements, contacts, and opportunities in order management system.
- High School Diploma or Equivalent: High school diploma or GED required.
- Experience: Minimum of two (2) years' experience in an industrial sales business setting.
- Knowledge of Salesforce: Knowledge of Salesforce preferred.
- Regional Travel: Regional travel to customer sites is required daily within assigned geographic territory.
- Valid Driver's License: Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations included.
- Excellent Relationship-Building Skills: Excellent relationship-building and interpersonal skills, including verbal, written, and presentation communication skills.
- Establishes and Builds Solid Relationships: Establishes and builds solid relationships with customers, key institutions, and team members.
- Honest, Self-Motivated, and Team-Oriented: Honest, self-motivated, and team-oriented.
- Able to Work within a Team Environment: Able to work within a team environment and independently.
- Mechanical and Electrical Expertise: Mechanical and electrical expertise required.
- Tech Savvy: Tech savvy; knowledge of Salesforce preferred.
- Proven Business and Sales Acumen: Proven business and sales acumen, including the ability to prospect accounts, effectively navigate within a customer organization, value sell, and win competitive accounts.
- Excellent Prioritization and Time Management Skills: Excellent prioritization and time management skills.