Audio Visual Systems Technician

3 weeks ago


Washington, United States Encore Full time
Job Summary

We are seeking a highly skilled Technical Operations Lead to join our team at Encore. As a key member of our operations team, you will be responsible for the setup and operation of audiovisual systems in a hospitality environment.

Key Responsibilities
  • Equipment Operation: Set up, operate, and break down audiovisual equipment in a timely and accurate manner.
  • Troubleshooting: Identify and resolve technical issues quickly and efficiently.
  • Customer Service: Provide exceptional service to internal and external customers, exceeding their expectations and needs.
  • Leadership: Mentor and coach other technicians on Encore's Delivering World Class Service philosophy.
Requirements
  • Education: High school diploma required; Associate's degree preferred.
  • Certifications: Encore Technical Level 3 Certification required; Encore Technical Level Two Core Certification required.
  • Experience: 2-3+ years of customer service or hospitality experience; 2-3+ years of audiovisual experience required.
Work Environment

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand, and/or dust. The working conditions will vary between moderately quiet to noisy volumes.

Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.



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