Customer Service Representative
2 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Delivery Station Customer Service Associate. As a key member of our customer service team, you will play a critical role in ensuring our customers receive their packages on time and with a smile.
Key Responsibilities- Communicate with customers directly in-person, via phone, and via email to resolve issues and provide support.
- Empathize with and prioritize customer needs to deliver exceptional customer experiences.
- Uphold company values and respect every customer interaction.
- Resolve issues and set appropriate expectations with customers in a timely and professional manner.
- Clearly understand and respond appropriately to customer issues, using logical and sound judgment to ensure the best possible outcome.
- Work a flexible full-time schedule, with the ability to work up to 12 hours per shift.
- Perform tasks that require standing, walking, and lifting up to 49 pounds, with or without reasonable accommodation.
Our customer service team is dedicated to delivering exceptional customer experiences and reducing customer effort. We are an inclusive team that empowers and supports our people, allowing them to focus on our customers' happiness.
Requirements- High school diploma or equivalent required.
- Previous experience in customer service is preferred.
- Ability to effectively prioritize work time to ensure efficiency.
- Experience with Windows Operating Systems and Microsoft Outlook.
- Familiarity with multiple web browsers, database searching, and instant messenger tools.
Amazon is committed to a diverse and inclusive workplace. We offer a competitive compensation package, including a base pay range of $34,900/year to $59,400/year, depending on location. We also offer a range of benefits, including medical, financial, and other perks.
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