Customer Experience Specialist

2 months ago

Los Angeles, California, United States Compass Group, North America Full time
Job Summary

As a Host/Hostess at Compass Group, North America, you will play a vital role in ensuring our customers receive exceptional service and have a memorable dining experience.

Key Responsibilities:
  • Promptly and warmly greet and direct guests to their tables based on availability or desired seating arrangements.
  • Help create an overall enjoyable dining experience and promote a safe, clean, and neat environment for guests and other associates.
  • Exhibit exceptional communication skills, get along well with others, demonstrate flexibility and patience, and possess an interest in people.
  • Maintain a high level of sensitivity and confidentiality regarding personal or medical information that is shared.
  • Supervise the activities of food-service associates in the dining room to ensure proper customer service, food handling, and sanitation procedures are followed.
  • Help train new food-service team members.
  • Supervise the closing of the assigned dining room, ensuring side work and station setup are properly completed.
  • Demonstrate knowledge of emergency safety procedures and help evacuate guests to safety in the event of fire or other emergencies.
  • Assist with service, including occasional bussing and food service, while maintaining safe food handling and sanitation standards.
  • May be asked to operate equipment, including but not limited to fire extinguishers, telephones, iced tea/soda machines, soup wells, and coffee machines.
  • Work with staff of other departments to perform job duties and during special events or functions.
Requirements:
  • Ability to work in a fast-paced environment and multitask with ease.
  • Excellent communication and interpersonal skills.
  • Ability to maintain a clean and safe environment.
  • Knowledge of emergency safety procedures.
  • Ability to work effectively in a team environment.

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