Customer Service Liaison
16 hours ago
We are seeking an experienced Customer Service Liaison to join our team at Caliber Collision Centers in Redwood City. In this critical position, you will be responsible for providing exceptional customer service, working effectively with customers, clients, teammates, and vendors to ensure correct and efficient repairs adhere to our standard operating procedures, insurance partners, and industry guidelines.
Your primary responsibilities will include greeting customers, determining their needs, and providing guidance and assistance. You will also work closely with our collision estimators to handle drop-offs, map vehicles, arrange transportation, and prepare necessary paperwork. Your ability to communicate effectively, both verbally and in writing, will be essential in ensuring smooth interactions with our customers and stakeholders.
Compensation and Benefits:
The estimated salary for this position is $21.50 - $28.00 per hour, paid weekly with eligibility for overtime. We offer a comprehensive benefits package, including medical, dental, and vision coverage from day one, as well as career growth opportunities and a chance to gain hands-on experience within a production shop.
Requirements and Qualifications:
- 2+ years of customer-facing experience; sales experience is a plus.
- Must have a valid driver's license and be eligible for coverage under our company insurance policy.
Essential Skills and Abilities:
- Strong communication and interpersonal skills.
- Ability to multitask and prioritize competing demands.
- Flexibility and adaptability in a fast-paced environment.
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