Customer Service Representative

6 hours ago


Redwood City, California, United States Transdev Full time

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle fleets, and deliver on mobility solutions.

Salary and Benefits
  • $20.50 to $26.50 per hour (DOE)*Subject to Union Contract
  • Attractive benefits package, including 401(k) with company contribution, medical, dental, and vision
  • Paid time off & vacation
Job Responsibilities

The Reservationist will be responsible for:

  • Answering customer phone calls and scheduling rides using the scheduling system
  • Entering new customer information and changes into the system
  • Communicating late vehicle service and verifying 'No Shows' with customers
  • Resolving service-related complaints
  • Creating daily route maps of reservations for the drivers
Requirements

To be successful in this role, you will need:

  • A high school diploma or GED
  • 2 years of reservationist or customer service experience
  • Computer literacy with the capacity to learn new software
  • Ability to operate standard telephone systems
  • Excellent communication and listening skills
About Transdev

As an operator and global integrator of mobility, we are driven by our purpose: to empower the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good.



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