Table Games Operations Supervisor

2 weeks ago


Alpine, United States VIEJAS CASINO & RESORT Full time

Job Title: Table Games Supervisor II at Viejas Casino

Overview:
The Table Games Supervisor II is responsible for overseeing the operations of various table games, assessing dealer performance, and delivering training on operational standards. Key duties include monitoring game activities, ensuring adherence to regulations, maintaining game integrity, evaluating player interactions, and analyzing game performance metrics.

Key Responsibilities:

  • Supervises dealers' game activities to ensure accurate payouts and regulatory compliance.
  • Maintains precise guest play ratings to inform marketing strategies.
  • Actively coaches dealers to optimize game flow.
  • Suggests table limits and manages strategies for card counters.
  • Keeps the Table Games Shift Manager updated on gaming operations.
  • Assesses job performance, provides constructive feedback, and delegates tasks.
  • Addresses team-related issues in a timely and professional manner.
  • Aids in training and fulfills front-line responsibilities.
  • Resolves guest disputes and escalates issues when necessary.
  • Manages operational processes, including comps and tax documentation.
  • Accurately maintains reports and logs.
  • Conducts headcounts, responds to guest inquiries, and issues jackpots.
  • Ensures game integrity, compliance with controls, and familiarity with promotions.
...

Leadership:

  • Exemplifies the service culture of Viejas.
  • Fosters morale and engagement, establishes objectives, and encourages open dialogue.
  • Promotes accountability, offers feedback, and effectively manages conflicts.
...

Interaction:

  • Engages with guests and dealers on a daily basis, exchanging relevant information.
...

Supervision:

  • Provides direct oversight to dealers, assigns responsibilities, and regularly reviews work.


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