Current jobs related to Technical Support Manager - Tewksbury, Massachusetts - Thermo Fisher Scientific
-
Technical IT Support Manager
2 weeks ago
Tewksbury, Massachusetts, United States Thermo Fisher Scientific Full timeJob SummaryAt Thermo Fisher Scientific, we're seeking a highly skilled Technical Support Manager to lead our global team of technical support professionals. As a key member of our Field and Safety Instruments team within the Chemical Analysis Division, you'll play a critical role in providing outstanding support to our customers, channel partners, and...
-
Technical Support Manager
1 week ago
Tewksbury, Massachusetts, United States Thermo Fisher Scientific Full timeJob SummaryThermo Fisher Scientific is seeking a highly skilled Technical Support Manager to lead our global team of technical support professionals. The successful candidate will be responsible for providing outstanding support to customers, channel partners, and distributors.Key ResponsibilitiesManage support processes and drive customer...
-
Technical Support Manager
2 weeks ago
Tewksbury, Massachusetts, United States Thermo Fisher Scientific Full timeJob Summary:Thermo Fisher Scientific is seeking a Technical Support Manager to lead a global team of technical support professionals. The successful candidate will be responsible for providing outstanding support to customers, channel partners, and distributors.Key Responsibilities:Lead a team of technical support professionals worldwide, responsible for...
-
Global Technical Support Leader
1 week ago
Tewksbury, Massachusetts, United States Thermo Fisher Scientific Full timeJob Summary:The Technical Support Manager will lead a team of technical support professionals worldwide, providing outstanding support to customers, channel partners, and distributors. This role involves managing support processes, driving customer happiness, collaborating cross-functionally, and ensuring the timely resolution of technical issues related to...
-
Tewksbury, Massachusetts, United States Desktop & Depot Support Full timeJob Title: IT Support TechnicianWe are seeking a skilled IT Support Technician to join our team in Tewksbury, Massachusetts. As a key member of our Desktop & Depot Support team, you will play a crucial role in ensuring the smooth operation of our clients' IT systems.Key Responsibilities:Provide technical support for desktops, laptops, and printersInstall,...
-
Software Configuration Management Specialist
2 weeks ago
Tewksbury, Massachusetts, United States Dansources Technical Services Full timeJob SummaryDansources Technical Services is seeking a highly skilled Software Configuration Management Analyst III to join our team. The ideal candidate will have a strong background in software development, configuration management, and analytical instruments.The successful candidate will be responsible for designing, developing, documenting, testing, and...
-
Software Configuration Management Specialist
1 month ago
Tewksbury, Massachusetts, United States Dansources Technical Services Full timeJob Title: Software Configuration Management Analyst IIIJob Summary:Dansources Technical Services is seeking a highly skilled Software Configuration Management Analyst III to join our team. As a key member of our software development team, you will be responsible for designing, developing, documenting, testing, and debugging applications software for...
-
Senior Technical Architect
2 weeks ago
Tewksbury, Massachusetts, United States RTX Full timeJob Title: Senior Technical ArchitectRTX is seeking a highly skilled Senior Technical Architect to join our team. As a key member of our Digital Services department, you will be responsible for designing and implementing advanced technical solutions that meet the needs of our business.Key Responsibilities:Design and implement full stack technical...
-
Technical Lead
2 days ago
Tewksbury, Massachusetts, United States Omni Inclusive Full timeKey Responsibilities:As a key member of the Omni Inclusive team, the Technical Lead - DevOps Engineering will be responsible for implementing various development, testing, and automation tools, as well as planning the team structure and involvement in project management activities. The ideal candidate will have a strong background in DevOps, .NET code, and...
-
Electromechanical Assembly Specialist
2 weeks ago
Tewksbury, Massachusetts, United States Dansources Technical Services Full timeJob SummaryWe are seeking a skilled Electromechanical Assembly Specialist to join our team at Dansources Technical Services.The successful candidate will be responsible for performing a wide range of electro-mechanical assembly operations on assemblies or sub-assemblies, including wiring, component installation, circuit board installation, hand soldering,...
-
Tewksbury, Massachusetts, United States Desktop & Depot Support Full timeJob OverviewWe are seeking a highly motivated and career-driven individual to join our team as a Depot Technician in Tewksbury, MA. In this role, you will be responsible for developing and maintaining an efficient asset tracking system, conducting regular audits, and optimizing inventory levels.Key ResponsibilitiesDevelop and maintain an asset tracking...
-
Tewksbury, Massachusetts, United States Stagedge Full timeJob DescriptionStagedge is seeking a highly experienced Technical Director to lead our project teams on a freelance basis. The Technical Director will be responsible for project design and planning, budget management, and resource allocation throughout the event lifecycle.The ideal candidate will have strong project and people management skills, with...
-
Tewksbury, Massachusetts, United States Virtual Service Operations Full timeVirtual Service Operations is seeking a skilled IT Support Technician to join our team on a temporary basis. As a key member of our team, you will play a crucial role in ensuring smooth operations within the organization by setting up and troubleshooting IT equipment, including laptops, monitors, and printers.As the IT Support Technician, you will provide...
-
IT Support Specialist in Tewksbury, MA
2 weeks ago
Tewksbury, Massachusetts, United States Virtual Service Operations Full timeIT Support Technician OpportunityWe are seeking a skilled IT Support Technician to join our team at Virtual Service Operations in Tewksbury, Massachusetts. As an IT Support Technician, you will play a critical role in ensuring the smooth operation of our client's IT infrastructure.Key Responsibilities:Provide technical assistance to end-users,...
-
Asset Management Specialist
1 month ago
Tewksbury, Massachusetts, United States Desktop & Depot Support Full timeJob SummaryWe are seeking a highly motivated and career-driven individual to join our team as a Depot Technician in Tewksbury, MA. As a key member of our Virtual Service Operations team, you will be responsible for developing and maintaining an efficient asset tracking system, conducting regular audits, and optimizing inventory levels.Key...
-
Tewksbury, Massachusetts, United States Virtual Service Operations Full timeWe are seeking a skilled IT Support Technician to join our team at Virtual Service Operations. As a key member of our team, you will play a crucial role in ensuring smooth operations within the organization by setting up and troubleshooting IT equipment, including laptops, monitors, and printers.As the IT Support Technician, you will provide technical...
-
Tewksbury, Massachusetts, United States Virtual Service Operations Full timeJob Summary:We are seeking a skilled IT Support Technician to join our team at Virtual Service Operations. As a key member of our team, you will provide technical assistance to end-users, troubleshoot IT equipment, and ensure smooth operations within the organization.Key Responsibilities:Provide workstation software break-fix supportPerform IMAC - PC...
-
Tewksbury, Massachusetts, United States Virtual Service Operations Full timeOpportunity:Virtual Service Operations is seeking a skilled IT Support Technician to provide technical assistance to end-users and ensure smooth operations within the organization.The successful candidate will play a crucial role in setting up and troubleshooting IT equipment, including laptops, monitors, and printers.Key responsibilities include providing...
-
IT Support Specialist in Tewksbury, MA
4 weeks ago
Tewksbury, Massachusetts, United States Virtual Service Operations Full timeVirtual Service Operations IT Support Technician Job DescriptionWe are seeking a skilled IT Support Technician to join our team at Virtual Service Operations in Tewksbury, Massachusetts. As an IT Support Technician, you will play a crucial role in ensuring smooth operations within our organization by setting up and troubleshooting IT equipment, including...
-
IT Support Specialist in Tewksbury, MA
3 weeks ago
Tewksbury, Massachusetts, United States Virtual Service Operations Full timeIT Support Technician OpportunityWe are seeking a skilled IT Support Technician to join our team at Virtual Service Operations in Tewksbury, Massachusetts.Key Responsibilities:Provide technical assistance to end-users, troubleshooting common issues and ensuring their technology needs are met.Set up and troubleshoot IT equipment, including laptops, monitors,...
Technical Support Manager
1 month ago
At Thermo Fisher Scientific, we're committed to enabling our customers to make the world healthier, cleaner, and safer. As a Technical Support Manager, you'll play a critical role in delivering exceptional support to our customers, channel partners, and distributors.
Key Responsibilities- Lead a team of technical support professionals worldwide, providing mentorship, training, and development opportunities to foster their success.
- Manage support processes, drive customer happiness, and collaborate cross-functionally to ensure timely resolution of technical issues related to handheld safety and security products.
- Establish and implement global support processes, workflows, and standard methodologies to improve efficiency and consistency across regions.
- Build and maintain positive relationships with key customers, ensuring their technical needs are met and expectations are exceeded.
- Supervise and report on performance metrics, including response times, resolution rates, and customer allegiance scores.
- Ensure the team has the right tools and technology in place to provide efficient and effective support.
- Manage the global technical budget for all time and material bookings and revenues, ensuring efficient service delivery without compromising quality.
- Bachelor's degree in engineering, project management, or a related field.
- At least 10 years of experience in technical support, including 5 years of leading a global team in manufacturing or 12+ years of equivalent experience in a related field.
- Strong technical background, with an understanding of manufacturing equipment, processes, and software.
- Excellent problem-solving skills and ability to resolve sophisticated technical issues.
- Strong leadership and communication skills with ability to empower and develop a team with multifaceted strengths.
We're an EEO/Affirmative Action Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.
