Network Operations Center Professional

2 weeks ago


Sens, Bourgogne-Franche-Comté, United States Hire Velocity Full time
About the Role

We are seeking a skilled Network Operations Center (NOC) Analyst to join our team at Hire Velocity in Las Vegas, Nevada. As a NOC Analyst, you will be part of a Service Desk/Network Operations team working in a 24x7x365 environment.

Responsibilities

This position requires interaction with cybersecurity personnel at customer sites, various levels of management, and outside agencies. You will provide initial remote troubleshooting, analysis, and triage of reported events, as well as act as both an external and internal facing point of contact to facilitate handling of problem reports and escalate technical issues.

Key responsibilities include:

  • Supporting current reporting of weekly and monthly enterprise metrics
  • FOLLOWING up on technical issues with operations engineering team and all stakeholders in resolution process
  • Supporting accurate updates of service tickets and tracking problems to resolution
  • Maintaining enterprise customer point of contact information
  • Providing initial remote troubleshooting, analysis, and triage of reported events
  • Acting as both an external and internal facing point of contact to facilitate handling of problem reports and escalating technical issues
Requirements

To be successful in this role, you will need to have:

  • US Citizenship required
  • Active security clearance with SSBI investigation, DoD TS, or DOE Q equivalent security clearance, or ability to secure same
  • Bachelor's Degree in Computer Science, Information Technology, or related engineering discipline; Four (4) years of computer/IT work experience may be substituted for a degree
  • Strong problem solving and root cause analysis skills
  • Minimum of three (3) years' IT-related work experience
  • Full time on-site work in a government or customer facility supporting a 24x7x365 environment
  • Travel required up to 10%
Benefits

We offer a competitive salary range of $120,000 - $140,000 per year, paid time off, holidays, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, tuition/training assistance, parental leave, and more.



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