Customer Experience Specialist
1 day ago
As a Customer Experience Specialist - Store Lead at Michaels Stores, you will be responsible for delivering exceptional customer experiences by managing front-end operations and leading the omnichannel processes. You will work closely with the Store Manager to achieve sales goals and maintain store recovery standards.
Key Responsibilities:
- Assist the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs
- Ensure all front-end policies and procedures are followed, achieving KPIs and managing team performance
- Plan and execute class and in-store events according to Company programs
- Lead the omnichannel processes and manage shrink and safety programs
- Assist with cash reconciliation, bank deposits, inventory processes, and Team Member onboarding
- Train, observe, and coach the customer experience team to achieve results
- Serve as Manager on Duty (MOD)
- Interact with customers and Team Members in a positive and respectful manner
Requirements:
- Retail management experience preferred
- Ability to remain standing for long periods, move throughout the store, and perform physical tasks
Benefits:
- Total Base Pay Range: $18.00 - $23.20 per hour
- Health insurance, paid time off, tuition assistance, and employee discounts
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