Customer Support Specialist
6 days ago
About SpaceX
At SpaceX, we're working towards a future where humanity is out exploring the stars. As part of our Starlink team, you'll be a key player in delivering low-latency broadband internet worldwide.
Job Description
We're seeking a talented Customer Support Associate to join our team in Hawthorne, CA. In this role, you'll work closely with customers to resolve issues and provide exceptional support across multiple channels (inbound/outbound calls, chat, email).
Responsibilities
- Triage and resolve customer issues using technical expertise and problem-solving skills
- Provide technical support for hardware, software, and network-related issues
- Be an internal advocate for the customer, understanding their concerns and addressing them promptly
- Surface product, process, and training issues through quantitative and qualitative methods
- Collaborate with internal teams to create and improve troubleshooting workflows and identify root causes of issues
- Create and maintain an internal knowledge base and help center collateral
Qualifications
- High school diploma or equivalency certificate
- 1+ years of experience in a front-line customer support role and/or customer service
- Fluent in English and Swedish
Preferred Skills and Experience
- 6+ months of customer support via phone, chat, email, voice, etc.
- Excellent problem-solving and sleuthing skills
- Ability to exceed the obvious and available solution to satisfy customers
- Excellent written and verbal communication skills
- Ability to work within a team environment
- Empathy, active listening, and resiliency skills
- Strong attention to detail and time management
- Technical aptitude and experience with networking, hardware troubleshooting, software development, etc.
Benefits
- $24-$27/hour based on level and experience
- Comprehensive medical, vision, and dental coverage
- Access to 401(k) retirement plan
- Short & long-term disability insurance
- Life insurance
- Paid parental leave
- 3 weeks of paid vacation
- 10+ paid holidays per year
Requirements
- Must be willing to work all shifts, overtime, holidays, and/or weekends as needed
- This is not a remote position; relocation may be required if not already local to the Hawthorne, CA area
About You
We're looking for individuals who share our passion for space exploration and are committed to providing exceptional customer support. If you're a team player with excellent communication skills and a strong work ethic, we encourage you to apply.
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