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Bilingual Technical Support Specialist

2 months ago


Edmond, Oklahoma, United States Jasco Products Full time
Position Overview

Location
Corporate Office

Compensation
$17.20 per hour

Role Summary

Jasco Products is seeking a Bilingual Consumer Care Technical Specialist dedicated to delivering exceptional service to our clientele.

This position operates from 9:00 AM to 6:00 PM, Monday through Friday, with call center availability from 7:00 AM to 8:00 PM.

Key Responsibilities
  • Provide outstanding support to customers by addressing inquiries and troubleshooting issues related to our products.
  • Fluency in both written and spoken English and Spanish is essential.
  • Assist customers via phone, resolving a variety of concerns and technical challenges.
  • Receive comprehensive training on Jasco's product range, including universal remotes, antennas, timers, and home automation solutions.
  • Facilitate customer feedback to enhance product quality, packaging, and user manuals.

Core Competencies
  • Proactive and results-driven.
  • Resilient and adaptable to various situations.
  • Effective communication skills.
  • Self-aware and committed to quality performance.

Qualifications
  • Prior experience in customer service or call center environments is preferred.
  • Familiarity with consumer electronics is advantageous.
  • Proficiency in a Microsoft Windows environment is desired.
  • Ability to lift and transport products and office supplies as necessary.

Jasco Products is an Equal Opportunity/Affirmative Action/E-Verify Employer.