Product Support Field Inspector

4 days ago

Odessa, Texas, United States Warren CAT Full time
Job Summary

The Product Support Field Inspector is a critical role at Warren CAT, responsible for representing the product support sales team by performing inspections, communicating results, and managing customer relationships within their assigned territory. This position is responsible for maximizing product support efforts for hydraulic, engine, drivetrain, undercarriage, and Ground Engaging Tool (GET) product lines to achieve sales and gross profit objectives.

Key Responsibilities
  • Represent Warren CAT as a technical expert and initiate field inspections and/or evaluations on customer-owned heavy equipment products.
  • Assess machine condition and recommend repairs and/or maintenance, utilizing CAT Inspect, CTS Pro, and Bucket Pro software to maximize product life and value for the customer.
  • Effectively communicate inspection findings to the Machine Product Support Sales Team, customer, and/or Service Department.
  • Work as a member of the team to prioritize, schedule, and complete machine inspections in alignment with customer needs while achieving departmental goals.
  • Engage with customers to promote the adoption of Warren CAT's complete product offerings and collaborate with the Product Support Sales Team to develop and sell key customers hydraulic, engine, drivetrain, undercarriage, and GET products at acceptable sales and gross profit levels.

Requirements
  • High school diploma or general education degree (GED); 5+ years of heavy equipment maintenance, mechanical, and/or operational related experience and/or training; or an equivalent combination of education and experience.
  • Experience maintaining organization in a changing environment and sufficient technical skills to work through product issues.
  • Ability to recognize machine problems and failures on the products that they inspect, including power train knowledge, structural knowledge, and the ability to measure undercarriage.
  • Ability to operate, to a limited degree, all of the products sold by dealership and deal with problems involving several concrete variables in standardized situations.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form and basic computer skills required.
  • Effective decision-making, analytical, organizational, leadership, written/verbal communication, and customer relation skills.
  • Must be able to pass Work Steps and have a valid Driver's license with a clean driving record.

Why Work with Us?
  • We offer a comprehensive benefits package, including health, dental, vision, life, and more.
  • We like to take care of business and have fun doing it.

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