Field Support Specialist

1 day ago


Odessa, Texas, United States NTT DATA Full time
Job Title: Field Tech/Desktop Support Technician

This is a client-based position that requires reliable transportation to travel between nearby client sites. The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer.

Key Responsibilities:
  • Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide
  • Coordinates with Client End User on expectations and availability to conduct Managed Client Services
  • Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations
  • Identifies potential issues that could adversely impact End User experience and follows through on action steps
  • Strives to meet all Client SLAs & Customer Satisfaction Goals
  • Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site
  • Serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles
Requirements:
  • 4+ years desktop/technical support experience
  • Highly Preferred Skills: Experience in servicing/deploying computer equipment, Helpdesk experience preferred, alongside proven customer service background, Basic networking administration skills; L1 or L2 is a plus, ServiceNow ticketing system, SCCM knowledge, Individual will be knowledgeable of Windows operating system environment, A+ certification or equivalent skill set, basic Windows troubleshooting will be involved
What We Offer:
  • Excellent verbal and written communication skills with emphasis in customer services, including experience handling executives, difficult customers and conflict resolution
  • Ability to respond to night and weekend onsite work as requested, and work overtime as requested
  • Ability to drive own car to other locations


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