Service Manager

4 days ago


Ontario, Oregon, United States Kenworth Sales Full time
Service Manager Job Summary

The Service Manager is responsible for overseeing the day-to-day operations of the service department at Kenworth Sales Company. This includes supervising service department personnel, analyzing performance results, and implementing business plans to grow the business and increase profits.

Key Responsibilities:
  • Supervise and train service department personnel to ensure quality work and customer satisfaction.
  • Develop and implement business plans to increase profits and grow the business.
  • Manage and maintain productivity and efficiency reports to achieve departmental goals.
  • Sell labor and parts to achieve profit targets.
  • Ensure accurate and complete paperwork, repair orders, and supporting documents.
  • Maintain all necessary records relating to government regulations, OSHA, and environmental policies.
  • Plan and participate in weekly, monthly, and quarterly team meetings and safety meetings.
  • Assist technicians in diagnosing customer mechanical problems and recommend repairs.
  • Maintain superior customer relations and handle customer complaints in a courteous and professional manner.
  • Follow factory and vendor warranty policies and guidelines.
  • Solicit additional service business through phone and personal contact.
Qualifications:
  • Ability to read, write, and comprehend English instructions and information.
  • High school diploma or equivalent required.
  • College degree or technical certifications desired.
  • Minimum 5 years of experience in a Heavy Duty Truck Repair Facility or Dealership, with 5 years in a supervisory role preferred.
  • Working knowledge of current heavy duty truck repair methods and diagnostic procedures.
  • Excellent written and verbal communication skills.
  • Strong analytical skills.
  • Computer literacy and proficiency with basic computer software programs.
  • Experience reading financial statements.
Benefits:

Kenworth Sales Company offers a full benefits package, including retirement and paid life insurance, vacation time, sick days, and paid holidays. We are an Equal Opportunity and Affirmative Action Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.


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