Paint Department Supervisor

2 weeks ago


Ontario, Oregon, United States Ace Hardware Full time
Job Title: Paint Department Manager

Job Summary:

The Paint Department Manager is responsible for maintaining outstanding customer service, upholding the company's Mission and Core Values, and creating a positive paint department experience for customers. This role involves generating sales, merchandising products, and supporting the store management team.

Key Responsibilities:
  • Maintain the paint counter and aisles on a daily basis.
  • Offer color matching expertise and paint product selection advice.
  • Ensure the paint department meets performance expectations on a weekly basis.
  • Provide exceptional customer service, adhering to the S.A.L.E.S process and mystery shop standards.
  • Promote and assist in paint department workshops and experiences.
  • Stay aware of all promotions and advertisements.
  • Execute daily operational goals and priorities assigned by store management.
  • Assist in training and developing peers.
  • Maintain merchandising and store cleanliness standards.
  • Process new shipments and keep the receiving and back stock area clean and organized.
  • Respond to safety issues.
  • Aid customers in locating merchandise and processing special orders.
  • Solicit customers to open an Ace Rewards card.
  • Answer customer questions and provide information on procedures and policies.
Requirements:
  • Minimum 3 years paint store experience preferred.
  • Color matching, sales and marketing experience with retail programs, establishing relationships and working with customers, and buying experience a plus.
  • A commitment to service excellence and customer satisfaction.
  • Solid team player with excellent interpersonal skills.
  • Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multitask.
  • Ability and willingness to work flexible hours, including evenings, weekends, and holidays.
Physical Requirements:
  • Ability to stand for an extended period.
  • Move and handle boxes of merchandise and fixtures throughout the store.
  • Lift 65 pounds frequently to load and unload customer orders.


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