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Customer Service Representative

2 months ago

Woodbridge, New Jersey, United States Bob's Discount Furniture Full time
Job Title: Retail Customer Service/ Office Associate

We are seeking a highly motivated and customer-focused Retail Customer Service/ Office Associate to join our team at Bob's Discount Furniture. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, processing sales orders accurately, and maintaining a positive and productive work environment.

Key Responsibilities:
  • Enter customer orders into the system accurately and completely
  • Process payment to the proper accounts
  • Answer incoming calls and respond to customer queries in a timely and courteous manner
  • Schedule deliveries that are convenient for the customers and comply with company procedures
  • Maintain all open orders and courteously communicate status with customers
  • Responsible for the security of cash and other legal tender
  • Prepare daily deposits in accordance with company policies and procedures
  • Work daily reports according to company requirements
  • Assist the Office Manager when needed
  • Assist with café, showroom displays, tagging, and other tasks as needed to maintain a customer-friendly showroom
Requirements:
  • Flexibility to work a 5-day retail schedule that includes nights, weekends, and most holidays
  • Solid knowledge and competence on Microsoft Office Products
  • Excellent phone manner
  • Strong cash handling skills
  • Excellent verbal and listening skills
  • Strong interpersonal and human relations skills
  • Proven analytical and problem-solving skills
  • Ability to use sound judgment and decision-making
  • Good coordination skills
What We Offer:
  • National Health, Dental, and Vision coverage
  • Life insurance, Employer-paid basic Life Insurance, with the option to add Voluntary Life Insurance
  • 401(k) Profit Sharing Plan, Generous Company match
  • Paid Personal/Sick Days
  • Paid Vacation, Sick Days, Holidays, and your Birthday
  • Employee Assistance Program
  • Generous Employee Discount
  • The flexibility of working a Retail Schedule (weekends, evenings, & holidays)

We are an Equal Opportunity Employer and are committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.