Service Agent, Visitor Parking Coordinator
2 weeks ago
Job Summary:
Hackensack Meridian Health is seeking a Service Agent, Visitor Parking to provide exceptional customer service and ensure a smooth parking experience for our patients and visitors. As a key member of our team, you will be responsible for providing round-trip transportation, managing parking transactions, and assisting with vehicle-related issues.
Responsibilities:- Customer Service: Welcome and direct patients and visitors to the institution, providing courteous and professional assistance.
- Parking Operations: Drive guest vehicles to designated parking areas, return vehicles to guests, and maintain accurate documentation of transactions.
- Vehicle Maintenance: Ensure vehicles are returned in the same condition, perform routine maintenance, and troubleshoot equipment malfunctions.
- Teamwork: Collaborate with colleagues to maintain a safe and efficient parking environment, directing emergency vehicles and pedestrians as needed.
- Accident Reporting: Investigate and report accidents, educating patrons on damage procedures and notifying security and supervisors.
- Log Keeping: Complete daily Patient Pick Up Log and Fuel Log, returning them to the department as requested.
- Revenue Processing: Process revenue and non-revenue traffic exiting the parking garages, verifying cash deposits and enforcing cash/coupon procedures.
- Wheelchair Coordination: Collect wheelchairs and coordinate with the Information and Guest Services department for availability.
- Cleanliness: Maintain a clean and safe vehicle, workstations, and surrounding areas at all times.
- Risk Reporting: Complete risk reports for events not consistent with routine operations, anticipating patient needs and providing customer service accordingly.
- Shift Procedures: Complete beginning and end-of-shift procedures to ensure consistency of service, submitting reports to management as directed.
- Education: High School diploma, GED, or equivalent programs.
- Experience: 1 year of automatic driving experience, standing, walking, visual acuity, manual dexterity, and working in outdoor elements.
- Availability: Work every weekend, holiday, and flexible rotating hours.
- Bilingual: Proficiency in a second language.
- Cashier Experience: 1 year of cashier experience.
- Standard Driving Experience: 1 year of standard driving experience.
- Driver's License: Valid Driver's License from a USA state.
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