Service Agent, Visitor Parking Coordinator

2 weeks ago


Hackensack, New Jersey, United States Hackensack Meridian Health Full time
Job Title: Service Agent, Visitor Parking

Job Summary:

Hackensack Meridian Health is seeking a Service Agent, Visitor Parking to provide exceptional customer service and ensure a smooth parking experience for our patients and visitors. As a key member of our team, you will be responsible for providing round-trip transportation, managing parking transactions, and assisting with vehicle-related issues.

Responsibilities:
  • Customer Service: Welcome and direct patients and visitors to the institution, providing courteous and professional assistance.
  • Parking Operations: Drive guest vehicles to designated parking areas, return vehicles to guests, and maintain accurate documentation of transactions.
  • Vehicle Maintenance: Ensure vehicles are returned in the same condition, perform routine maintenance, and troubleshoot equipment malfunctions.
  • Teamwork: Collaborate with colleagues to maintain a safe and efficient parking environment, directing emergency vehicles and pedestrians as needed.
  • Accident Reporting: Investigate and report accidents, educating patrons on damage procedures and notifying security and supervisors.
  • Log Keeping: Complete daily Patient Pick Up Log and Fuel Log, returning them to the department as requested.
  • Revenue Processing: Process revenue and non-revenue traffic exiting the parking garages, verifying cash deposits and enforcing cash/coupon procedures.
  • Wheelchair Coordination: Collect wheelchairs and coordinate with the Information and Guest Services department for availability.
  • Cleanliness: Maintain a clean and safe vehicle, workstations, and surrounding areas at all times.
  • Risk Reporting: Complete risk reports for events not consistent with routine operations, anticipating patient needs and providing customer service accordingly.
  • Shift Procedures: Complete beginning and end-of-shift procedures to ensure consistency of service, submitting reports to management as directed.
Qualifications:
  • Education: High School diploma, GED, or equivalent programs.
  • Experience: 1 year of automatic driving experience, standing, walking, visual acuity, manual dexterity, and working in outdoor elements.
  • Availability: Work every weekend, holiday, and flexible rotating hours.
Preferred Qualifications:
  • Bilingual: Proficiency in a second language.
  • Cashier Experience: 1 year of cashier experience.
  • Standard Driving Experience: 1 year of standard driving experience.
Licenses and Certifications:
  • Driver's License: Valid Driver's License from a USA state.


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