Service Agent

2 weeks ago


Hackensack, New Jersey, United States Hackensack Meridian Health Full time

Job Summary

We are seeking a highly skilled Service Agent to join our team at Hackensack Meridian Health. As a Service Agent, you will be responsible for providing exceptional customer service to our patients and visitors by transporting them to and from their appointments, managing parking fees, and assisting with vehicle-related issues.

Key Responsibilities

  • Transport patients and visitors to and from their appointments in a safe and timely manner.
  • Manage parking fees and record all transactions accurately.
  • Assist with vehicle-related issues, such as parking and garage-related problems.
  • Provide exceptional customer service to patients and visitors, responding to their needs and concerns in a professional and courteous manner.
  • Work collaboratively with other team members to ensure smooth traffic flow and maintain a safe and clean environment.
  • Monitor and troubleshoot equipment malfunctions, such as register and card access issues.
  • Verify garage cash deposits and enforce cash/coupon procedures for delivery to security for deposit.
  • Collect wheelchairs and coordinate with the Information and Guest Services department for availability to Link lobby.
  • Clean workstations and surrounding areas at all times.
  • Complete risk reports for any event not consistent with routine operations of the facility.

Requirements

  • High School diploma or equivalent required.
  • 1 year of automatic driving experience required.
  • Standing, walking, visual acuity, manual dexterity, and working in the outdoor elements required.
  • Ability to work every weekend, holiday, and flexible rotating hours.

Preferred Qualifications

  • Bilingual.
  • 1 year of cashier experience.
  • 1 year of standard driving experience.

About Hackensack Meridian Health

Hackensack Meridian Health is a leading healthcare organization in the region, committed to delivering exceptional patient care and service. We offer a comprehensive benefits package, competitive salary, and opportunities for professional growth and development.



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