Associate Director of Financial Aid

4 weeks ago

Muncie, Indiana, United States IvyTech Full time
Job Summary

The Associate Director of Financial Aid will play a key role in administering federal, state, and institutional financial aid programs at the Ivy Tech Indianapolis campus. This position will focus on coordinating the Federal Work-Study program and Satisfactory Academic Progress (SAP) appeals process.

Key Responsibilities
  • Verify student eligibility for Federal Work-Study and connect students with Ivy+ Career Link to submit resumes and apply for positions.
  • Demonstrate strong customer service skills and student advocacy through a positive attitude of approachability, adaptability, and problem-solving.
  • Provide individual and group counseling regarding financial assistance, explain the application process, and assist with application completion.
  • Process applications and materials related to financial assistance, including Student Aid Reports (SAR), student/parent loan applications, and verification of information.
  • Packaging financial aid awards, disbursing funds, and notifying students and agencies of disbursements.
  • Utilize governmental websites to research and resolve difficult student issues.
  • Maintain accurate records for student aid applicants and collect data for required reporting.
  • Coordinate the campus SAP appeals process and ensure consistent and accurate handling of special circumstances and dependency override requests.
  • Support the work of the Financial Aid Processing and Veteran and Military Benefits hubs.
  • Process forms for external agencies, including housing, TANF, Workforce Development, and Vocational Rehabilitation.
  • Assist in workshops and activities designed for new students, such as College Goal Sunday and High School Financial Aid Nights.
  • Attend training events to increase and maintain financial aid knowledge.
Requirements
  • Bachelor's degree required, with 1-3 years of related work experience. Master's degree preferred.
  • Ability to work in a self-directed team environment.
  • Excellent written and verbal communication skills.
  • Knowledge of financial aid regulations and processes.
  • Excellent interpersonal skills and ability to work with college departments to obtain and maintain accurate information.
  • Ability to set priorities, manage time effectively, and handle multiple responsibilities simultaneously.
  • Strong organizational skills and attention to detail.
About Ivy Tech

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age, or veteran status.

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